Rental Conditions

for the Vacation House Tropicana T5

• Prices are quoted per villa per night.
• The minimum rental period during low and high season is seven nights
• The minimum rental period during peak season is fourteen nights
• A non-refundable deposit of 30% is required to secure your reservation (deposit to be paid via credit card through our deposit form)
• The balance of total rental amount is due a minimum of 4 weeks before the check in date via bank SWIFT transfer to our nominated Thai bank account or via Credit Card.
• Check In Time is 3:00pm; Check Out time is 10:30 am (early arrival and late departure upon availability of the house. Late Departure can only be confirmed on the day of check-out)

The rental rates include:

• Maid cleaning (twice a week),
• Utility bills (electricity, water),
• Welcome pack

The rental rates exclude:

• Service charge of 3%
• Applicable government tax (7% VAT)
• Airport transfer charged at 250B/person/way (children under 12 years free of charge)
• Refrigerator supplies
• Breakfast

All Villas are equipped with:

• Spacious living room
• Fully equipped American/European kitchen
• Cable or satellite TV, Stereo
• At least one air-conditioned bedroom (see house description)
• Large terrace with lounging chairs
• Access to the communal swimming pool of the resort.

We will be happy to arrange the
following services before your arrival:

• Car rental: from 1.900 to 2.500 B/day (incl. insurance coverage)
• Breakfast delivery
• Cook: 150 B/hour plus food supply
• Daily maid service: 150B/hour
• Stocked refrigerator as per your purchase list: Purchase bill + 10% service. Please ask for an order form. (minimum amount 1.500 baht)

Cancellation policy:

To secure availability at the requested vacation villa, we apply the following cancellation conditions:

• Cancellation prior to arrival: It is a condition of the booking that the entire party is covered by comprehensive travel insurance which will provide compensation to you in the event of cancellation. In the event that you cancel the booking or shorten the period of stay after payment of the deposit and/or balance, no refund will be made.
  The booking deposit is not returnable under any circumstances.
• Cancellation during period of the holiday: The prepaid rental balance will be returned only under exceptional circumstances and at the sole discretion of the management of Coconut Resorts Koh Samui Co. Ltd.
  The booking deposit is not returnable under any circumstances.

Insurance and Liability:

• Coconut Resorts Koh Samui Co. Ltd. is not responsible to guests or their party for any and all claims including any accidents related to the use of the property facilities or locally procured third party services such as watercraft, water sports, jeep or motor bike rental, etc.
   

Please contact us at any time should you need any further assistance or information. We look forward to having the chance to welcoming you at the Coconut Resorts on Koh Samui.